Some of the areas that will be focused on are:
- How are you paying attention to how consumers feel about your service?
- Do families/carers trust you with their loved ones?
- Are they satisfied with the quality of care they receive?
- What can you do to respond to a loss of trust?
- What role do staff have in building trust with consumers?
- What roles do you have in instilling a culture of trust with staff, consumers and other key stakeholders, such as the regulator?
Make sure you sign in or enrol in the program today as places are limited!