Spotlight - Are you leading with service excellence in mind?

Leaders play a pivotal role in steering the focus and direction of an organisation, holding an inherent responsibility to shift a provider from a mindset of compliance where the focus is on meeting minimum standards, to one of innovation, growth, and leadership.

For the month of April, GFR is returning the spotlight to Consumers at the Centre of Care with a focus on service excellence. Webinar and learning content will share perspectives, strategies, and tips to help governing body members and executives work with their teams to shape and deliver tailored care that is designed with the wants and needs of consumers in mind, while operating in a fiscally constrained and resource intensive environment.

Join your peers in participating in the range of learning activities outlined below:

Webinar - Service Excellence: Driving towards Innovation and Change

Watch the recording here: Webinar (