David is a non-executive director at Community Services #1, a community service organisation which offers a range of programs from early childhood education, aged care services, community support groups, seniors’ activities, out of hospital care, home care packages, and more.
In this interview, David shares his program highlights, the breadth of learning he’s been able to access, and the impact for him personally and the board and executive at Community Services #1.
1. How did you find out about the Program?
Our chair was a really strong advocate for all board members and executives at Community Services #1 to enrol in the Program - he achieved platinum status within months of enrolling. That was a real inspiration for me, and it was also a strong signal to the other board members that we needed to invest time to upskill. We now have four board members that are at platinum status! I think it’s the individual championing and role modelling that can make a huge difference in an organisation - and when it comes from the top, that’s the strongest encouragement that you can have for the whole organisation.
2. In your learnings as part of the Governing for Reform in Aged Care Program, what stood out to you the most?
What makes this Program different to other programs is the rich range and varied types of content. There’s lots of stuff to read, alongside videos, podcasts, action learning groups, and coaching sessions, which we found to be very beneficial. What really stood out is the Program provides material that anyone can engage with. I think that’s really unique.
3. What are you going to put in practice, or have you already put in practice after engaging with the Program?
One of the big changes we’ve made is our clinical governance policy, which was a really big piece of work that we knew would make a difference. The level of conversation, questioning, and reporting at the board level has significantly picked up regarding this area of aged care. We’re looking for ways to make practical changes: we’re really pushing for better data collection, and for the board to see high quality evidence that can inform our discussions and decisions. That’s been partly sparked by involvement in the Program.
4. Do you have a favourite activity in the Program, if so, why was that your favourite?
I really liked the webinars as there is such a wide range of guest speakers. Our organisation is always on the lookout for practical things we can do, and through the webinars, we’ve heard a lot of tips, hacks, and approaches that have worked for other organisations. Now we are drawing from that toolkit to apply in practice, especially in relation to improving operations and governance.
5. In your opinion, why should other executives and governing body members enrol in the Program?
If they’re not enrolled, I think they need to be asking themselves what they are missing out on, because there’s a wealth of material here for organisations that are involved in delivering aged care services. When our organisation saw the scope of what was available, we realised this was an invaluable resource – especially to have it provided by government for free. My advice is: don’t turn away and ignore this type of opportunity!
Check out David’s suggested learning activities below:
To join learners like David, sign up to the Governing for Reform in Aged Care Program here.