Spotlight on trust

The Governing for Reform in Aged Care Program is shining a light on trust in the aged care sector and the role it plays in building organisational reputation and supporting engagement with consumers, staff, and other key stakeholders.

If you would like to learn more about the role of the governing body and executive leadership team in developing and embedding trust within the aged care sector, we invite you to check out these recommended learning activities:

Workshop: The key to trust building - spotlight on the trust equation | Tuesday 5th December, 2:00pm – 5:00pm (AEDT)

This workshop will explore the “cycle of trust”, from staff, to consumers, to regulators and the governing body and executive. How can your organisation present its credibility, reliability and engender a sense of safety, security and confidentiality to aid in building trust? Conversely, how can your self-orientation, either perceived or real, damage your trustworthiness?

Webinar recording: Rebuilding Trust in the Aged Care Sector

This webinar explores the development and repair of trust in organisations, particularly in contexts where trust is challenged. Included will be concepts surrounding the role that trust plays in ensuring stakeholder engagement, championing internal improvement processes, and navigating reform and transformation.

Toolkit: Consumer and Stakeholder Engagement

This toolkit provides an overview of consumer-centred care and outlines the role of the governing body in effectively engaging with stakeholders.

To access these activities and the Program’s entire catalogue of learning materials, sign up for the Governing for Reform in Aged Care Program here.