Dr. Julie Phillips outlines 3 tips to improve clinical governance culture in your organisation, outlining how governing bodies and executives can reframe the discussion to inspire new ideas, engagement and action from within their organisations.
- The best ideas for quality improvement come from the frontline. Giving frontline workers the opportunity to pitch ideas for improvement directly to senior leaders is a brilliant way to engage and reward improvement.
- Language is important. A key role of clinical governance experts is to act as a translator. We need to ensure that every single person in our organisations understand their role in ensuring high quality care. This might be reasonably straightforward to articulate for a personal care worker, but what does it mean for other support workers such as cleaners or volunteers? Most people function at their best when they have clarity of purpose, role clarity and feel able to speak up when things aren’t right.
- Technology is an enabler of great care. Many of the individuals who work in the sector want to provide great care and work directly with people. We can use technology to remove the administrative and compliance burden on our workers which will enable them to “work at the top of their licence". Our role as leaders is to navigate this and take measured risks in trying new things, including new technology.
To hear more from Dr. Julie Phillips, enrol in the Governing for Reform Program today and listen to the webinar on Improving Clinical Governance Culture VIDEO COURSE (agedcarequality.gov.au)